Our fundamental behaviors are what drives our team culture at Haydon Companies. We draw upon our four values of service, accountability, value, and integrity in our everyday actions.
Make Safety a Priority
Focus on safety for our employees, clients, partners, and the public. Everyone deserves a safe, healthy, and secure work environment.
Do What's Best for the Client
In all situations, do what’s best for the client. There’s no greater way to build a reputation than to steadfastly do what’s right for others. Every day.
Deliver Excellent Customer Service
Do the little things, as well as the big things, that will impress the people we work with. Average customer satisfaction is for lesser companies. Create loyalty for both internal and external clients by doing the unexpected.
Be Fanatic About Response Time
People expect us to respond to their questions and concerns quickly, whether it’s in person, on the phone, or by email. This includes simply acknowledging that we got the question and “we’re on it,” as well as keeping those involved continuously updated on the status of outstanding issues. Rapid response time is one of the easiest and best ways to stand out from the crowd.
Find a Way
Take personal responsibility for making things happen - somehow, someway. Respond to every situation by looking for how we can do it, rather than explaining how it can’t be done. Be resourceful and show initiative.
Be Self-Aware
Be honest with yourself. Be conscious of what you are good at, while acknowledging what you still have yet to learn. This includes admitting when you don’t have the answer and owning up to mistakes. Acknowledge your weaknesses. Understand that what you think of yourself may be different than how you are perceived. Ask for regular feedback.
Create a Tone of Friendliness
Every conversation, phone call, voicemail, letter, and more importantly emails and text messages, sets a tone and creates a feeling. Pay attention to every interaction and be sure you’re setting a tone of friendliness, warmth, and helpfulness.
Practice Blameless Problem Solving
Apply your creativity and enthusiasm to developing solutions rather than pointing fingers and dwelling on problems. Identify lessons learned and use those lessons to improve our processes and projects so we don’t make the same mistake again. Get smarter with every mistake. Learn from every experience.
Always Do the Right Thing
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, even when no one is looking. Always tell the truth. If you make a mistake, own up to it, apologize, and make it right.
Honor Commitments
There’s no better way to earn people’s trust than to be true to your word. Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. Allow extra time for surprises and delays, and don’t let these become excuses.
Get Clear on Expectations
Create clarity and avoid misunderstandings by discussing expectations upfront. Establish mutually understood objectives and deadlines for all projects, issues, and commitments. Confirm your communication to ensure total clarity and agreement.
Be Present and Engaged
Quiet the noise in your head and let go of the need to agree or disagree. Allow team members to express themselves without judgment. Listen with care and empathy. Above all, listen to understand.
Communicate to be Understood
Know your audience. Write and speak in a way that they can understand. Use the simplest possible explanations and state the obvious.
Go the Extra Mile
Be willing to do whatever it takes to accomplish the job…plus a little bit more. Take the next step to solve the problem. Even if that takes doing something that’s not in your pay description, it’s the extra mile that separates the average person from the superstar.
Do Quality Work
Take pride in the quality of everything you touch and everything you do. Always ask yourself, “Is this my best work?” If it’s not your best, it’s not good enough.
Share Information
With appropriate respect for confidentiality, share information freely. Learn to ask yourself, “Who else needs to know this?” Information is one of our greatest assets. Find it, share it, and use it.
Celebrate Success
Catching people doing things right is more effective than catching people doing things wrong. Regularly extend meaningful acknowledgment and appreciation - in all directions throughout the company.
Follow-Up on Everything
Take responsibility to see that tasks are completed. We get paid to complete things, not simply to put them in motion. Trust but verify.
Be Organized
Regardless of the quality of your work, if you can’t manage multiple issues, tasks, and promises, you won’t be successful. Maintain a clean and orderly work area. Use an effective task management system for prioritizing and tracking outstanding issues and responsibilities.
Look Ahead and Anticipate
Solve problems before they happen by anticipating future needs and addressing them in advance. Preventing issues is always more effective than fixing them.
When Unsure, Always Ask Questions
Be curious and question what you don’t understand. Healthy, vigorous debate creates better solutions. There’s no better question than “Why?”
Don't Assume, Get the Facts
Don’t make assumptions. There’s always more to the story than it first appears. Gather the facts before jumping to conclusions or making judgments. Be curious about what other information might give you a more complete picture.
Embrace Improvement
Regularly re-evaluate every aspect of your job to find ways to improve. Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Keep getting better.
Pay Attention to the Details
Whether it’s the spelling or pronunciation of a client’s name, or the formatting of a complex spreadsheet...details matter. Be meticulous about accuracy and precision. Double-check your work. Get the details right.
Assume Positive Intent
Work from the assumption that people are good, fair, and honest, and that the intent of their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt.
Create Win/Win Solutions
Learn to think from others’ perspective. Discover what they need and find a way to help them meet those needs while also fulfilling your own. Win/win solutions are always more effective and longer lasting than win/lose solutions.
Keep Things Fun
Remember that the world has bigger problems than the daily challenges that make up our work. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.
Show People You Care About Them as Individuals
Listen for, and pay attention to, the things that make people unique. Genuine compassion can’t be faked.
Think About the Bigger Picture
It’s not about you, your department, or your division. Don’t let your ego or personal agenda get in the way of doing what’s best for the company. Worrying about who gets credit or taking things personally is counterproductive. Make sure every decision is based solely on advancing company goals.
Be Reasonable
With everything you do, be reasonable. Let others know this is your intention, and they most likely will respond in the same manner. Exercise due care while avoiding extremes.
Be Professional
Everything you say or do is a representation of yourself and the company. Be professional with every interaction, how you present yourself, your tone in conversation, your attitude, and how you dress.